Onflo makes it easy for parents, students, staff and community members to ask questions, request information, and share feedback
The Socorro Independent School District is proud to launch Onflo, the only all-in-one, customer service and intelligence platform built for education to offer a high-quality customer service experience for SISD stakeholders districtwide.
“We are committed to cultivating an exceptional and positive school culture and climate, and that’s only possible by listening to community feedback and delivering outstanding customer service with every interaction,” said SISD Superintendent James Vasquez. “Onflo makes it easier for our stakeholders, including students, families, staff, and community members, to reach out with questions or concerns and provides the district with important feedback to better serve our community.”
Onflo makes it easy for Socorro ISD to gather and respond to community input, decrease response time, and identify problems before they become crises.
Onflo delivers dynamic features including:
24/7 accessibility from any device, including smartphones, tablets, and laptops; and supports texting
Onflo Assistant (Chat with Us), a generative AI-powered chatbot built specifically for K-12 school districts, providing always-on customer service to help the community get answers to frequently asked questions 24-7
Translation tools that can translate dialogues to 13 languages to meet community needs and manage multilingual communications
Data collection to help education leaders make informed decisions
“Onflo enables our district to accommodate the communication needs and preferences of our community
members with a variety of channels and translation tools,” Vasquez said. “No matter how our community contacts us, we are able to provide a timely, accurate response.”
Socorro ISD is committed to delivering a positive customer service experience the SISD WAY, which is Safe, Individualized, Sensitive and Determined. The district takes an approach that is Welcoming, All means all focused and You make it happen oriented, striving to always provide the best service.
Every voice in the district deserves to be heard and all questions to be answered. Onflo will be integral in enabling the district to do just that and help make Socorro ISD a better place for students, staff and families. SISD stakeholders are encouraged to use Onflo to share feedback, ask questions, provide compliments or express concerns.
To submit an Onflo dialogue, simply click on the Chat With Us tab on our district website or go directly to the SISD Contact Us landing page. Then select a topic to start a conversation.