The Socorro Independent School District’s Department of Police Services has taken a significant step forward in safety by enhancing its emergency response capabilities with the introduction of a new 911 system.
The newly implemented computer-aided dispatch (CAD) system ensures a quicker, more efficient response to emergencies, prioritizing the safety and well-being of students and staff.
Emergency dispatchers are utilizing this software platform to manage and coordinate responses to 911 calls. They can receive calls, accurately record information, and dispatch units to respond to incidents. Responders equipped with mobile data terminals, radios, and cell phones can instantly receive important messages from the CAD system, ensuring they are always prepared to act swiftly and effectively.
SISD Police Chief George Johnson said that the CAD system positions SISD at the same level of emergency response as other law enforcement agencies, including the El Paso Police Department and the El Paso Fire Department, which are also utilizing similar systems.
“The reason for upgrading the 911 system was to meet the requirements set forth by the State of Texas and to enhance the safety and security of our community,” Johnson said. “A new feature of this system enables us to record all incoming and outgoing calls, as well as radio traffic, which is important for ensuring transparency.”
Johnson said the new CAD system was paid for by a $135,000 grant from the state.
Stacie De Santiago, SISD Police Services dispatch supervisor, said the dispatch center receives about 50 calls daily.
“It makes it safer because we're able to have better documentation of our calls and things that are being recorded. If we ever have to go back for our own benefit or for the public's, we have that ability to do so now,” De Santiago said.